Frequently asked questions.

How much does this service cost? 

It’s completely free. 

Come on, what’s the catch?

No catch — truly. Zero fees. Disney provides helpful training and tools to Authorized Disney Vacation Planners and then pays agents a small commission on each booking. So you never pay a penny to use our vacation planning or booking services.

Why would I use a Disney Vacation Planner — can’t I just book on my own?

Of course, and I’m more than happy to help you get started and share some tips. Thing is, Disney has made the vacation planning process pretty darn complicated over the past decade. The rules are always changing, discounts are constantly fluctuating, and you can spend endless hours going down the online research rabbit hole.

So for those looking to save time and money, our full-service vacation planning service can help you maximize the magic and minimize the stress.

Why should I use Crescent Lake Travel?

We bring unmatched Disney expertise and unparalleled passion to planning every Disney vacation — and we only plan Disney travel, so we can truly specialize in this unique vacation planning process. We also don’t plan more than one trip at a time — so when we’re planning your vacation, your vacation is our focus. Learn more here.

What services and support do you offer? 

When you plan your dream Disney vacation with us, Crescent Lake Travel will:

  • Work with you to create a custom vacation plan designed around your unique interests, budget and wishes — including personalized recommendations for lodging, dining, theme parks, attractions, transportation, special experiences and much more 

  • Help you compare options/prices to maximize the magic while staying on budget 

  • Hunt for discounts before and after you book to ensure you’re saving every penny 

  • Book your dining reservations (saving you a 5:00am wake up months before your trip) — and use special tools to help score notoriously elusive reservations and experiences 

  • Provide a detailed daily itinerary of recommendations using crowd forecasting tools, historic wait time insights, seasonal attendance trends, and other insider tips and tricks to ensure you spend more time making magical memories and less time waiting in lines

  • Answer any and all questions leading up to your vacation. 

  • And provide support while you’re on your vacation.

    * Important note: As this is not my full-time career, I cannot always offer around-the-clock support during business hours. But rest assured, I will provide support as quickly as possible if you run into any issues or have any questions during your vacation. 

In short, I treat your vacation like its my own vacation, providing support and guidance from the very start of the planning process all the way through the last day of your vacation. 

What if I have already booked my trip — can I still use you to help plan?

In many cases, yes! I realize some of you discover us after you’ve already booked your vacation directly with Disney. If you’ve booked your trip within the last 30 days and you are not yet paid in full, you can transfer your reservation for free and receive all the same amazing Crescent Lake Travel benefits as if you had originally booked it through us.

Nothing changes about your vacation – not your cost, not your reservation number, nothing. Send a quick note to get started.

What if Disney announces a new discount after I book my trip? 

You’re in luck! Once you book your Disney vacation, we regularly monitor and apply promotions to ensure you are getting the lowest price possible on your Disney vacation. In fact, as an Authorized Disney Vacation Planner, we often receive information about discounts and promotions for Disney vacations before the general public does — so we’ll make sure you score every deal. 

How much experience do you have with Disney vacations?

A ton. I’ve been traveling regularly to Walt Disney World, Disneyland and Disney Cruise Line for more than three decades. In particular, I specialize in Walt Disney World vacations — I have been dozens of times, stayed in nearly every resort, and experienced each ride and attraction more times than I would care to admit.

When I’m not visiting the parks, I’m constantly reading, listening, and learning everything there is to know about these ever-evolving destinations.

Do you plan group trips?

You bet — the more the merrier! We’re happy to help you plan a magical family reunion, school trip, corporate retreat, and more. 

Can you help us with special events and experiences? 

Absolutely. Interested in a runDisney race through the theme parks? Looking to dine around the world during EPCOT’s annual Food & Wine Festival or experience the theme parks in a new way during special holiday nighttime events? Did you know you can take a private safari tour through the African savannah, book a special dessert party for VIP fireworks viewing, or interact with dolphins at EPCOT? 

We would be thrilled to help you plan and book these and more enchanting experiences. 

Do you do this full time? 

No — I’m lucky to have a career that I love (I work in public relations for a wonderful company based in California). This will never be my career — it’s just for fun, because I genuinely enjoy helping people plan magical Disney vacations. 

Where are you based? 

Annapolis, Maryland — just outside of Washington, DC. 

Why is it called Crescent Lake Travel? 

In my opinion, Crescent Lake is the most magical spot in Walt Disney World you’ve never heard about — and it’s one of the many hidden gems I’ll encourage you to explore during your vacation. 

I’m ready to start planning — what now? 

It’s easy — take our short survey to get started or just send us a quick note